FAQs about Cann Vapes

Payment

Cann Vapes uses PayPal and Bank Transfer to handle payments.

1. Paypal

Paypal is avaliable for most countries.

2. Bank Transfer

You can also use Bank Transfer to make the payment. Usually it needs 1-5 days for us to receive your payment if you choose this kind of bank payment. Once after you have finished the payment, please sned us the bank transfer document.

So that we will arrange the delivery as fast as possible!

Shipping

1. How are customs and import tax/duties handled?

Please kindly note that the Tax / Customs fee in destination country are at customer’s expense.

We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import. Vplus is not responsible for products rejected, confiscated or destroyed by the customs in your countries.

2. How come my tracking number doesn’t work?

We send shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages. For DHL and UPS, this delay is usually 1-2 business days. For others, there could be a week’s delay.

3. How long does it take for orders to get sent?

Items that are in stock are shipped in 1 business day.

4. What are the available Shipping methods?

DHL, UPS, Fedex, Post Parcel, Air Cargo, etc.

5. What should I do if something is missing from my order?

Please do not throw away anything, including the order’s packaging and the packing list inside, and contact us and shipping agency.

6. What is the declaration on shipping labels?

For the order value, we will write this according to your request. So please leave us a message about the value that you prefer when placing the order.